I have sold alarm systems for over 20 yrs. and have seen tacts like the above mentioned within all companies……it’s bad management and greed that leads to this behavior…. it is a commmision based business…. Thank you all for your input, I think I will check out working for the company here in Florida…. my last position was that of a compliance agent. I’m in hope I can change some of these problems in the futureWelp I feel like a lot of you are going to dislike me for this but I had a great experience with my Vivint sales guy. I did tell him I’m not interested at first but he kept on talking. After I got more comfortable with him and started listening I really liked the kid. I’m getting way better equipment than with my ADT system and its the same cost. Now I have an awesome doorbell camera and a touch screen panel and can change my thermostat from my phone. It’s cool stuff.