They are very nice, but they repeatedly failed to fully read my emails. I would give them very detailed information like, I did a speed test, under these conditions, and here were my results. And they would reply something like, here's an idea, do a speed test, here's how to do it, and let me know the results. This happened repeatedly with various bits of information. Finally, being at my wits end, I wrote them an email letting them know I couldn't wait for them to start selling their product through 3rd party vendors so I could start reviewing it true to my word. I listed my previous experience, recapped the issues, and told them to quit trying to blame my settings, ISP, and acknowledge their product was not functioning properly. I received a phone call the next day apologizing for my experience. Again, I had to repeat myself constantly to the guy trying to make things better from having to repeat myself constantly. Even after correcting him several times that I have had only 2 units the 1st and one replacement, at the end of the call he was still perplexed that I was having issues on my 3rd unit. He also kept saying things like I was the only person having issues with their product, still not owning the issue. Being at work, he said he was going to shoot an email to me with the details regarding his top tech guy who would be calling me either tonight or tomorrow.